AWA Help Center: Devices, FSA/HSA, Shipping & Returns
Everything you need to choose a device, pay with your FSA or HSA, and get the most out of your device at home. Still stuck? Email contact@awarlt.com and a real person (sometimes Sam) will help.
Choosing your device
Which AWA device is right for me?
It comes down to where you want to use it. For larger areas of the body, choose a panel: the FX500 for whole body coverage or the FX300 for targeted areas. For your face, choose an LED mask (LX300 or LX500). For warmth and relaxation, choose an infrared sauna blanket (HL300 or HL500). Not sure? Take our 60 second device quiz.
FX300 vs FX500: what is the difference?
Both use 660nm and 850nm wavelengths. The FX500 is larger with more LEDs for full body sessions. The FX300 is a more compact, budget friendly panel for focusing on specific areas. If you want one device for your whole body, go FX500. If you mostly focus on one area, the FX300 is plenty.
Panel, mask, or sauna blanket?
Panels cover larger areas. Masks are made for the face. Sauna blankets bring warmth and relaxation. Many customers pair a panel with a mask for face and body.
FSA & HSA
Are AWA devices FSA and HSA eligible?
Yes. AWA products are eligible for FSA and HSA funds. If your plan has its own rules, your plan administrator can confirm. See our FSA and HSA page for details.
How do I pay with my FSA or HSA?
Use your FSA or HSA card at checkout like any other card. If your card does not accept the purchase, pay with any card and submit your AWA receipt to your plan administrator for reimbursement.
Shipping & returns
How much is shipping and how long does it take?
Shipping is free on all U.S. orders. Orders usually ship in 1 to 2 business days and arrive within 3 to 7 business days of ordering.
What is your return policy?
You can return your order within 60 days of delivery for a full refund, with free U.S. return shipping. Warranty details are listed on each product page.
Using your device
How often should I use it, and for how long?
Follow the session times and guidance in your user manual. Many devices include a built in timer that shuts the device off automatically. Keep a comfortable distance from a panel and wear masks hands free while you relax.
Who should talk to a doctor first?
Talk to your healthcare provider before use if you have a medical condition, are pregnant, use an implanted device, or take medication that increases light sensitivity. Always follow the instructions and avoid looking directly into the LEDs.
About AWA
Who is American Wellness Authority?
We are a U.S. team that has been selling online since 2016. We publish our real address (1301 W. Park Ave, Suite F, Ocean, NJ 07712) and our founder's name, and we stand behind every order with free U.S. shipping and a 60 day return window.
This information is for general education and is not medical advice. AWA devices are intended for general wellness.
FDA Certification & Safety Standards
Our products comply with FDA, CE, and ISO safety and quality regulations, ensuring the highest standards of medical device manufacturing and clinical efficacy.
Ready to Experience the Benefits?
Join thousands of satisfied customers who have transformed their health with our advanced light therapy solutions
Start Your JourneyBenefits of Red Light & Infrared Therapy
Supports cellular regeneration and ATP production
Our devices meet the highest safety and efficacy standardsEnhances circulation and reduces inflammation
Supported by over 4,000 peer-reviewed studiesImprove skin elasticity and reduce wrinkles
Same technology used in medical and wellness facilities
Scientific Backing & Clinical Data
AWA’s technology is grounded in peer-reviewed clinical research. Below are key findings from reputable scientific studies validating the effectiveness of red and infrared light therapy.
Light-emitting Diodes: A Brief Review and Clinical Experience
A 2021 study found significant improvements in skin elasticity and wrinkle reduction after consistent use.
-The Journal of Cosmetic Dermatology, 2021Photobiomodulation: The Clinical Applications of Low-Level Light Therapy
Study confirms that red light therapy enhances muscle recovery and reduces soreness.
-Aesthetic Surgery Journal, Volume 41, Issue 6, June 2021
Info-graphics & Downloadable Reports
Understanding the science behind AWA’s red and infrared light therapy is essential to appreciating its benefits. To make this information more accessible, we’ve compiled key research findings into visual infographics and in-depth reports.
Our infographic provides a concise overview of how red and infrared light therapy works, including its impact on skin health, muscle recovery, and overall well-being. This easy-to-digest visual highlights clinical data, key benefits, and application guidelines.
How AWA’s Technology Works
Red light and infrared therapy function at a cellular level, promoting healing and rejuvenation.
Cellular Stimulation
Increases ATP production, fueling cellular repair
Circulation Benefits
Enhances blood flow, aiding muscle recovery
Inflammation Reduction
Helps reduce oxidative stress and inflammation
Expert Testimonials & Endorsements
Real stories from people transforming their wellness journey