AWA Help Center: Devices, Shipping and Returns

Everything you need to choose a device, understand shipping and returns, and use your device at home the way its label says. Still stuck? Email contact@awarlt.com and a real person (sometimes Sam) will help.

Choosing your device

Which AWA device is right for me?

It comes down to where you want to use it. For larger areas, look at a panel: the FX500 or the FX300. For your face, look at an LED mask (LX300 or LX500). For warmth, look at an infrared sauna blanket (HL300 or HL500). You can browse everything in the red light therapy collection.

FX300 vs FX500: what is the difference?

Both use 660nm and 850nm wavelengths. The FX500 is the larger of the two. Published irradiance at several distances for both is in our irradiance specs guide, and our FX300 vs FX500 guide compares them side by side.

Panel, mask, or sauna blanket?

Panels cover larger areas. Masks are made for the face. Sauna blankets bring warmth. Our buyer's checklist walks through the specs worth checking on any device.

Shipping and returns

How much is shipping?

Shipping is free on all US orders. Delivery times are listed on our Shipping Policy page.

What is your return policy?

You can return your order within 60 days of delivery for a full refund, with free US return shipping. Warranty details are listed on each product page.

Using your device

How often should I use it, and for how long?

Follow the session times and guidance in your user manual. Many devices include a built in timer that shuts the device off automatically. Our session length guide and dose guide explain how time, distance and output fit together.

Who should talk to a doctor first?

Talk to your healthcare provider before use if you have a medical condition, are pregnant, use an implanted device, or take medication that increases light sensitivity. Always follow the instructions and avoid looking directly into the LEDs. Our safety guide has more.

About AWA

Who is American Wellness Authority?

American Wellness Authority is the brand name of Gotham Traders LLC, a New Jersey company founded in 2016. We have been selling on Amazon for over 10 years. Read more on the About Us page.

Do your devices carry FDA clearance?

Select devices carry FDA 510(k) clearance for specific, limited uses. Most are sold as general wellness products. Our face masks (LX300 and LX500) are cleared for the face only.

This information is for general education and is not medical advice. AWA devices are intended for general wellness.